Privacy policy

Last updated: 11 November 2026

This policy explains what personal information the Mat Time Studio app and website collect, why, who sees it, and the choices you have. We follow the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Who we are

Mat Time Studio is operated by Mat Time Studio, Cape Town, South Africa. Contact: support@mattimestudio.co.za.

The app is used by studios. The studio you join decides what information it asks its clients for and why. We process that information on the studio's behalf, to provide the app.

2. What we collect

• Account details: your name, email address, phone number and country dialling code. Your password is handled by Google Firebase Authentication; we never see or store it in readable form.
• Studio activity: your studio membership and role, the classes you are booked into, your regular weekly classes, your class credits, and notifications you receive.
• Forms you complete: for example a health questionnaire (PAR-Q), a waiver or other studio forms. These can contain health information, which POPIA treats as special personal information. We collect it only because your studio asks for it, and it is visible only to people at your studio whom the studio has allowed to see it.
• Technical information: basic server logs, and an approximate country and time zone worked out from your IP address. Your device sends its IP address to a third-party lookup service (ipwho.is) to do this, so that we can suggest your country code and time zone when you register or accept an invitation.

3. How we use it

• to create your account and let you sign in
• to show and manage class schedules, bookings, credits and forms
• to send service emails: verification codes, invitations, cancellation notices, booking requests and notifications or reports sent by your studio
• to keep the service secure and fix problems

We do not sell your information, and we do not send marketing email.

4. Who sees it

• Your studio: its owner, administrators and instructors see the information they need to run classes, within the permissions the studio has set.
• Service providers: Google (Firebase Authentication and Google Cloud, where our servers and database run in the Johannesburg region), and our email delivery provider. They process information only to provide their service to us. Sign-in data handled by Firebase Authentication may be processed outside South Africa.
• ipwho.is: an IP-address lookup service, used at sign-up as described in section 2.
• Where the law requires it.

5. How long we keep it

We keep your information while your account is active. You can ask us to correct or delete it (see section 7). If you are a client, your studio may need to keep certain records, such as bookings and credits, for its own purposes.

6. Security

Information travels over encrypted connections (HTTPS). Access is limited by role, so people at a studio see only what their role allows. No system is perfectly secure, but we take reasonable steps to protect your information.

7. Your rights

You can ask to see the personal information we hold about you, to correct it, or to have it deleted, and you can object to how it is used. Email support@mattimestudio.co.za from the address on your account. If you are unhappy with how we handle your information, you may complain to the Information Regulator of South Africa (inforegulator.org.za).

8. Children

The app is not directed at children. If a studio registers a client who is under 18, the studio is responsible for getting the consent of the child's parent or guardian.

9. Changes

If we change this policy we will update the date at the top of this page.